BE update on refunds and event abandonments
 
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23 Mar 18

BE update on refunds and event abandonments

During this prolonged period of adverse weather British Eventing wishes to thank and acknowledge the continued efforts of Organisers, Officials and volunteers and to our members for their ongoing patience and understanding.

Despite the momentous effort of the organising teams, many events in this early part of the season have sadly been forced to abandon. Deciding to abandon is a very difficult decision, as we always wish to give an event every possible chance of running, however we are very mindful that we must also consider timely notification of members where possible.

Please be assured that all is being done to ensure as much competition as possible is available and that refunds are being processed efficiently to allow you to enter events where their entries are open. We will continue to try and keep events on the road and hopefully the weather will be on our side very soon.

Many thanks again to everyone for your patience at this time.

Some commonly asked questions about event abandonments:

Can BE add extra days of competition, or events, to make up for the events that have had to abandon?

We are constantly monitoring the situation with entries to events and the potential surge in demand created by abandonments. If it was felt additional days of competition were required we look at various options where we can, but it is not as simple as just adding an extra day of competition or event. There are multiple factors that need to be considered, including; events running the weekend before, the same weekend and the weekend after; we have to assess if the ground will stand an extra day, availability of Officials along with entry levels for all events and look geographical spread and demand as well. For example if there was space to take entries at an event running the week after within the same geographic area it would not be viable for either event to add an extra day.

How long should I expect to wait to get a refund after an abandoned event?

After an event is abandoned, information and a number of reports are requested from an event in order to process refunds. Once this information is received by BE, it is necessary to reconcile this information to ensure that claims submitted are complete and accurate. Depending on how well this reconciliation occurs can have a significant impact on the speed at which a claim is submitted.

The claim is normally processed within a week by the insurers but if there are a large number at the same time, it is not unreasonable for this to be a little longer. Upon receiving this confirmation that the claim has been accepted, one of two things will occur depending on who the internet entry provider was.
If it was BDWP, then BE transfers the appropriate amount of money to BDWP to allow them to refund the entry fee back to the card on which the entry was made. BDWP normally process the refunds within a day or so of receiving the money from BE. If you have completed the e-mail address box when making the original entry, BDWP will email you advising that a refund has been made.
If they were via the BE entry system, BE will process the refund and an e-mail will be sent advising that the refund has been made.

As soon as the refund has been made, either by BDWP or BE, the refund is in the banking process and can sometimes take up to five days to appear in an account. This process can take as long as three to four weeks in total however we always aim to refund members as quickly as possible and update members regularly on the website with the status of pending refunds following event abandonment.

An update on recent refunds can be found HERE

If the weather dries up are you expecting a surge in entries and lots of balloting?

A surge in entries is possible and we would encourage competitors to look closely at the use of their ballot stickers and to use the information on previous ballots listed in the BE Life magazine to carefully plan the use of them. In addition, there is an order of priority box on the entry form – this is for the multiple horse riders to use in case of a ballot.

Frequently there is a large volume of entries just prior to ballot which makes planning and discussions around adding extra days very difficult, as there is not a clear picture of entries until the very last minute. We would strongly urge riders to make their entries as early as possible after entries open.